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Need Help?
Take a moment to browse through our FAQs, and if you don't find what you're looking for, feel free to reach out to support@galfnor.com for further assistance. We're dedicated to providing you with the best shopping experience possible.
Thank you for choosing Galfnor.
RETURNS
What are the conditions for returning items to Galfnor?
Galfnor accepts returns of unworn clothing items with original tags and clear garment packaging, including intact SKU labels.
Does Galfnor allow exchanges for returned items?
No, Galfnor does not accept exchanges of any nature.
When must I initiate a return request for an item purchased from Galfnor?
Return requests must be initiated within 7 days from the date of receiving all items in the order, beginning from the day the tracking status shows "delivered".
What is the return window for split package orders?
For split package orders, the return window starts from the date and time of the final package delivery.
What happens if I return items without meeting the specified criteria?
Items returned without adhering to the stated criteria are subject to a 20% restocking fee, or alternatively, Galfnor reserves the right to decline the entire return.
Galfnor reserves the right to delay a refund until items are actually received, based on credible concerns surrounding potential fraud.
Galfnor reserves the right to delay a refund until items are actually received, based on credible concerns surrounding potential fraud.
Can I return items purchased on sale?
No, Galfnor does not accept returns for items purchased on sale.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer, unless the return is due to a shipping error or a damaged item.
How long does it take for Galfnor to process a return?
Please allow Galfnor 5 to 7 business days from the day the returned package is received to process the return.
How will I know when my return has been processed by Galfnor?
Galfnor will send you an email confirmation once the return has been processed, detailing the actions taken.
Which categories of items are non-returnable at Galfnor?
Non-returnable categories at Galfnor include beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, and sale items.
SHIPPING
Does Galfnor currently offer shipping to customers outside the United States?
No, Galfnor does not ship to customers outside the United States at this time.
What is the estimated shipping time for products shipped within the United States?
For US products, the estimated shipping time is 2 - 5 business days.
What is the estimated shipping time for overseas products?
For overseas products, the estimated shipping time is 5 - 10 business days.
ORDERS
Can I cancel my order if it's already in processing status or has been shipped?
No, an order cannot be canceled if it's already in processing status or has been shipped.
Is there a specific time frame within which I can cancel my order after purchase?
Orders can usually be canceled within 24 hours of purchase, but this is not guaranteed. If cancellation is possible, you will see a "Cancel Order" button available.
What should I do if I don't see the "Cancel Order" button?
If you wish to cancel an order, please contact our store as soon as possible. Please note that, as described above, your order may not be eligible for cancellation.
What changes can be made to an order while it is still in Ordered or Processing status?
Typically within the first 24 hours or less, while an order is in Ordered or Processing status, changes can be made to the product Size, product variant, and shipping address.
What changes cannot be made to an order in Ordered or Processing status?
In Ordered or Processing status, changes cannot be made to select a different product or to increase/decrease the quantity of a product.
What should I ensure when placing a order to avoid delivery issues?
Please ensure that the address is correct when placing the order to ensure that the package can be delivered without any further issues.
PAYMENTS
What are your accepted payment methods?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and Google Pay.
Do you accept credit/debit cards?
Yes.
Do you offer alternative payment methods such as Apple Pay or Google Pay?
Yes.
Are there any additional costs associated with certain payment methods?
Depending on your bank or card issuer, an additional fee may be charged that is not under Galfnor's control.
The store offers installment options?
No.
SUPPORT
Do you offer support in case of issues with my order?
Yes.
How can I reach customer service for further assistance?
You can contact us via WhatsApp by clicking here, or for more technical support, visit our "Contact Us" page.
During what hours can I expect a response?
Monday to Friday from 9:00 AM - 7:00 PM and Saturday from 10:00 AM - 2:00 PM in the Eastern Time Zone.
Please note that on some relevant holidays we will be closed.
How can I stay informed about offers and promotions?
Subscribe to our newsletter to receive exclusive promotions and stay up-to-date with our latest offers!
How do I determine the right size for my clothing?
All the sizes available on this website are for the American market and our sizes correspond to it.
However, please note that it is essential to check the sizes of the garment you are buying.
You can check the sizes in the "DESCRIPTION" field of each item.
However, please note that it is essential to check the sizes of the garment you are buying.
You can check the sizes in the "DESCRIPTION" field of each item.
PRIVACY, SECURITY AND TERMS OF SERVICE
How does the store protect my personal information?
You can find our privacy policy here here. Galfnor will always protect your personal information as much as possible, and it will only be used for matters related to Galfnor's business purposes.
Where can I consult Galfnor's Terms of service?
You can consult Galfnor's terms and conditions here here.